Frequently Asked Questions
How does Ziba Property protect my data?
At Ziba Property, we take your data security seriously. All user information is encrypted both in transit and at rest. Whether you’re accessing our platform from a computer or a smartphone, every piece of data sent over our network is protected with strong encryption. Additionally, we actively monitor and respond promptly to any new security vulnerabilities to keep your information safe.
Which browsers and operating systems are supported by Ziba Property?
Ziba Property is optimized to work seamlessly across a wide range of browsers and devices:
Web Browsers
- Google Chrome (version 84 and above)
- Mozilla Firefox (version 78 and above)
- Microsoft Internet Explorer (version 10 and above)
- Safari (version 13 and above)
Mobile Operating Systems
- iOS (version 10 and above)
- Android (version 6 and above)
Our platform is fully responsive and mobile-friendly, allowing you to access Ziba Property easily from any device. For the best mobile experience, we recommend:
iOS: Safari
Android: Chrome
Web Browsers
- Google Chrome (version 84 and above)
- Mozilla Firefox (version 78 and above)
- Microsoft Internet Explorer (version 10 and above)
- Safari (version 13 and above)
Mobile Operating Systems
- iOS (version 10 and above)
- Android (version 6 and above)
Our platform is fully responsive and mobile-friendly, allowing you to access Ziba Property easily from any device. For the best mobile experience, we recommend:
iOS: Safari
Android: Chrome
How do I use Ziba Property?
Ziba Property is designed for everyone involved in real estate—whether you’re a real estate agent or business & service provider. You can even switch between multiple roles in one account without logging out!
Each role comes with different features and access:
- Businesses and Services receive customer requests online and can update their status directly in the app.
- Real Estate Agents can browse available listings, send proposals to owners, and list their own properties or services.
Anyone, including the general public and registered users, can easily browse property listings, and available businesses or services in their chosen area.
Each role comes with different features and access:
- Businesses and Services receive customer requests online and can update their status directly in the app.
- Real Estate Agents can browse available listings, send proposals to owners, and list their own properties or services.
Anyone, including the general public and registered users, can easily browse property listings, and available businesses or services in their chosen area.
How do I get started with Ziba Property?
To get started, just click Login on the Ziba Property website. If you don’t have an account yet then just create a new account.
You can also download the Ziba Property App from the Play Store or App Store to sign up on your phone.
The signup form will ask for your details like:
You’ll receive an activation link by email to confirm your account.
You can also download the Ziba Property App from the Play Store or App Store to sign up on your phone.
The signup form will ask for your details like:
- Account role (Real Estate Agent or Business Owner)
- Full name
- Email address
- Mobile number
- Password
You’ll receive an activation link by email to confirm your account.
Can I use the same email to register for different Ziba Property account roles?
Yes, you can use the same email address to register for multiple roles under the same account.
How do I verify my account in Ziba Property?
After signing up, you’ll receive an email from Ziba Property. In the email click the “Verify Now!” to confirm and activate your account.
Does Ziba Property work without an internet connection?
Ziba Property is an online platform, so it needs an internet connection to work. Without the internet, you won’t be able to access its features on web or mobile.
How do I edit my profile information in Ziba Property?
To update your profile, open the menu at the bottom left of the screen and click “My Profile”. You’ll be taken to your profile page.
Under the Profile Info tab, you’ll see your current details like name, email, and phone number. Click the Edit link to make any changes, then save your updates.
Under the Profile Info tab, you’ll see your current details like name, email, and phone number. Click the Edit link to make any changes, then save your updates.
How do I upload a profile photo in Ziba Property?
Open the menu at the bottom left and click “My Profile”. You’ll see a profile icon with an option to upload a photo.
Just click the icon, and a pop-up will let you choose an image from your device to upload as your profile picture.
Just click the icon, and a pop-up will let you choose an image from your device to upload as your profile picture.
How do I enable/disable email and push notifications on my account?
Expand the menu on the bottom left side, and click on My Profile. On the ‘Profile’ page under the ‘Settings’ tab, you can enable or disable notification settings for email and push notifications.
How do I remove the account display photo?
You can only change the display photo after adding it; removal is not available.
How do I change my password?
Open the bottom-left menu, click My Profile, then select the Change Password tab to update your password.
How do I change my email address?
The email linked to your account cannot be changed.
How do I add multiple roles to my account?
Go to My Profile from the bottom-left menu. Click Add new role, fill in the details, and submit. Some roles may require moderator approval.
How do I set app permissions for each role?
Permissions for each role are pre-defined by the system.
What data is shown on the dashboard?
After login, click the Home icon to see widgets related to your roles such as agent or business/service.
How do I customize the dashboard?
Click Add Widgets (top right of the dashboard) to select widgets. You can drag and arrange them as you like.
How can I view property listings?
Go to Neighborhood → Property Listings to browse available properties.
How do I add, edit, or remove a property listing?
Add: Via Neighborhood → Property Listings → Add New
Edit/Delete: Select your listing, then use the Edit or Delete link on the right.
Edit/Delete: Select your listing, then use the Edit or Delete link on the right.
Business & Services
How do I view the Business & Services category?
Go to Neighborhood → Business & Services for listings in your area.
Go to Neighborhood → Business & Services for listings in your area.
How do I add or edit a business & service?
Add: Neighborhood → Business & Services → Add New
Edit: Select your business, then click Edit.
Edit: Select your business, then click Edit.
Which roles can list businesses in businesses services?
Vendor is the assigned role for users who want to add a business or service. Agents can also list these items.
Ziba Property is a fast-growing community of property seekers, real estate agents, and local businesses.
By listing your business and/or services on Ziba Property, residents in your local neighborhood will be able to view the products and services you offer.
Our app users are usually on the move. Through the Business and Service section, users can easily find businesses and services available to them when they move to a new location.
Listing your business and/or service on Ziba Property will increase your market reach to paying customers within and near your neighborhood.
By listing your business and/or services on Ziba Property, residents in your local neighborhood will be able to view the products and services you offer.
Our app users are usually on the move. Through the Business and Service section, users can easily find businesses and services available to them when they move to a new location.
Listing your business and/or service on Ziba Property will increase your market reach to paying customers within and near your neighborhood.
If you don’t have an account yet, you need to sign up. Once you’re on the sign-up page, select the Business & Service category and register your account.
Upon signing up, you will be redirected to a page where you can add your business.
To add another business and/or service, on the left menu, navigate to Neighborhood → Business & Service to load a page of all businesses and services.
On the top right side, you will see a New Business & Service Role link. Click the link and fill out the required details to add another business or service.
Upon signing up, you will be redirected to a page where you can add your business.
To add another business and/or service, on the left menu, navigate to Neighborhood → Business & Service to load a page of all businesses and services.
On the top right side, you will see a New Business & Service Role link. Click the link and fill out the required details to add another business or service.
Click the bottom left icon and select My Profile.
Select My Business & Service, then click ‘Edit’ to update any information about your business or service.
Select My Business & Service, then click ‘Edit’ to update any information about your business or service.
Follow the steps in the previous question to get to the detail page of your business.
You will see the details of your business and a Promote this Business button. Click the button and follow the next steps to have your business featured at the top of the search results.
You will see the details of your business and a Promote this Business button. Click the button and follow the next steps to have your business featured at the top of the search results.
Once you list your business on Ziba Property, users will see your business and/or services. They can directly request a quotation for a specific service that you offer. This is called a Service Request.
There are two ways to do this.
On the dashboard page, you will see a Service Requests widget. (To be redirected to the main dashboard page, click the Home icon.)
On the Service Requests page, you can view the list of all the service requests assigned to you.
OR
On the left menu, navigate to Requests & Reports → Service Requests to load a list of all the service requests assigned to you.
On the dashboard page, you will see a Service Requests widget. (To be redirected to the main dashboard page, click the Home icon.)
On the Service Requests page, you can view the list of all the service requests assigned to you.
OR
On the left menu, navigate to Requests & Reports → Service Requests to load a list of all the service requests assigned to you.
Service/maintenance requests can be submitted by registered users of the platform.
On the left menu, navigate to Requests & Reports → Service Requests to load a page of all the service requests assigned to you.
Click on a service request to view the details of the request. On the bottom part, you will see a Write your comment section. Type your comments and click Send to communicate with the requester.
Click on a service request to view the details of the request. On the bottom part, you will see a Write your comment section. Type your comments and click Send to communicate with the requester.
On the left menu, navigate to Requests & Reports → Service Requests to load a list of all service requests assigned to you.
On each request, you will find a Status drop-down menu. Click the menu to update the status of any request.
On each request, you will find a Status drop-down menu. Click the menu to update the status of any request.
On the left menu, navigate to Requests & Reports → Service Requests to load a list of all service requests assigned to you.
On each request, you will find a Delete link. Click the link to delete any service/maintenance request.
On each request, you will find a Delete link. Click the link to delete any service/maintenance request.
There are two ways to go to the Property Listings page.
After logging in, click the bottom left menu. Click the + icon to be redirected to the Add a New Property Listing page.
OR
Navigate to Neighborhood → Property Listings.
On the top right side of the Property Listings page, click the Add A New Property Listing button. You will be redirected to a new page where you can list your properties for sale/rent/sale-auctions.
After logging in, click the bottom left menu. Click the + icon to be redirected to the Add a New Property Listing page.
OR
Navigate to Neighborhood → Property Listings.
On the top right side of the Property Listings page, click the Add A New Property Listing button. You will be redirected to a new page where you can list your properties for sale/rent/sale-auctions.
Ziba Property allows real estate agents to choose multiple locations and specific properties that they like to work on. These are called covered locations and properties.
Based on their covered locations and properties, the agent will be notified whenever an owner lists a property for rent/sale that matches the agent’s preferences.
This feature allows real estate agents to get immediate access to available properties and send property proposals without searching or making cold calls to property owners.
Based on their covered locations and properties, the agent will be notified whenever an owner lists a property for rent/sale that matches the agent’s preferences.
This feature allows real estate agents to get immediate access to available properties and send property proposals without searching or making cold calls to property owners.
You can specify multiple locations that you want to cover. The address you specify when you sign up will be your primary coverage address.
To add multiple coverage locations, go to My Profile → As Agent tab.
Click Edit.
On the Agent Edit screen, click Continue.
You will be redirected to a page where you can specify a new address. Click Add to add a new address to your coverage location.
To add multiple coverage locations, go to My Profile → As Agent tab.
Click Edit.
On the Agent Edit screen, click Continue.
You will be redirected to a page where you can specify a new address. Click Add to add a new address to your coverage location.
To specify multiple properties that you want to work on, go to My Profile → As Agent tab.
Click Edit.
On the Agent Edit screen, click Continue.
At the bottom of the next page, you can see a Map Your Covered Properties section. Type the names of the properties that you wish to work on.
As you start typing, the app will pull up all matching property names for easier selection.
Click Edit.
On the Agent Edit screen, click Continue.
At the bottom of the next page, you can see a Map Your Covered Properties section. Type the names of the properties that you wish to work on.
As you start typing, the app will pull up all matching property names for easier selection.
Go to My Profile → As Agent tab. Click Edit to modify your agent profile/company information.
Go to My Profile → As Agent tab. Click the Edit icon to upload/change your company logo.
There are two ways to do this.
On the Dashboard page, you will see a Properties By Owners widget. Click the widget to view properties posted by owners.
OR
On the left menu, navigate to Neighborhood → Property Listings. Select Posted By Owners from the All List filter to see all the properties posted by owners.
On the Dashboard page, you will see a Properties By Owners widget. Click the widget to view properties posted by owners.
OR
On the left menu, navigate to Neighborhood → Property Listings. Select Posted By Owners from the All List filter to see all the properties posted by owners.
On the Dashboard page, you will see a Properties By Owners widget. Click on the property to view the property details.
Click the Send Proposal button. Fill out or upload the details of your proposal, commission rates, listing agreement, other contracts, etc.
If the owner is interested in employing your services, they will accept your proposal. You will be notified via email and in the app’s Proposals section.
Click the Send Proposal button. Fill out or upload the details of your proposal, commission rates, listing agreement, other contracts, etc.
If the owner is interested in employing your services, they will accept your proposal. You will be notified via email and in the app’s Proposals section.
On the Dashboard page, you will see a Property Proposals widget. Click the widget to view all the proposals you sent to owners.
In the Property Proposals section, proposals approved by property owners are marked with a Signed by Owner status.
In the Property Proposals section, proposals approved by property owners are marked with a Signed by Owner status.
Click on View proposal. You will see a Post Owner Listing button. Click the button to list the property on your account.
Click on View proposal. You will see a Post Owner Listing button. Click the button to list the property on your account.
On the Dashboard page, you will see an Enquiries widget. Click the widget to view all inquiries sent by other users.